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Forum Discussion

camping147's avatar
camping147
Guide
Sep 04, 2019

RAX40 Wifi Connection Issues with Multiple Devices from Various Manufacturers

I got a RAX40 last month and have had issues since i opened the box.  I am running the unit in Access Point (AP) mode.  List of issues: With 1.0.2.46 firmware I was not able to use a WPA2 password ...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Mar 25, 2020

Hello windmgc, 

 

Welcome to the community! May you try enabling/disabling AX to see if there are any improvements. 

 

Thanks,

Christian 

ronald_fr's avatar
ronald_fr
Luminary
Mar 26, 2020

Hello,

just to share :

 

I also have many issues with my RAX40 using Firmware Version V1.0.3.64_1.0.1 here in France

  • 5G wifi not working after some time
  • some devices can't connect >>> reboot fixes
  • hangs of whole RAX40
  • reset to factory defaults w/o any action

I joined support who asked for monney and I payed for NOTHING!

 

This product too young is full of bugs.

Best regards.

  • Zyon's avatar
    Zyon
    Aspirant
    Apr 05, 2020

    Hi,

    Same here, buy to work at home ... but it's horrible...

    Unusable, disconnect every hour, no 5G on some device, slow speed ....

    Try all manipulation found on the forum but nothing work ...

     

     

    Please Netgear update it ....

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Apr 07, 2020

      Hello Zyon,

       

      If you recently purchased the device your router is provided with 90 days of complimentary support with our support team. Please use the link below to access your complimentary support. 

       

      https://www.netgear.com/support/default.aspx
       

      Christian