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Forum Discussion
RAX40 Wifi Connection Issues with Multiple Devices from Various Manufacturers
I got a RAX40 last month and have had issues since i opened the box. I am running the unit in Access Point (AP) mode. List of issues: With 1.0.2.46 firmware I was not able to use a WPA2 password ...
Oh how I feel all your pain as I go through this issue myself. Who gives 1 year on hardware but only 90 days of technical support. I just paid $90 for 6 months of support. I explained how the router keeps loosing connectivity but the tech just gave himself a pat on the back for getting my wifi up and running. Now I have wait until it craps out again to wait on hold for next round of troubleshooting. I have been doing IT for over 20 years, I know a bad router when I see one and bad tech support too. Any guesses on what my next router will not be?
Still in my 90 day support and just got in contact with NetGear. Reported that I am still getting regular WiFi drops outs from multiple devices and even unresponsive DNS at times (even though internet DNS still available). Was advised by NetGEAR Level 1 support that I needed to downgrade to Firmware Version 1.0.3.62 BEFORE they would escalate to Level 2 support. I was on V1.0.3.80 previously which was the latest at the time of posting. Downgrade successful and so far so good, but I will need a day to be sure. Will update then.
Hi all,
As per my previous reply, I just want to let you all know that downgrading to firmware 1.0.3.62 was a huge improvement. I don't experience the regular dropouts anymore. A lot more stable than 1.0.3.80. Not 100% perfect but worth sticking to until Netgear sort out the latest version. Hint: turn off auto upgrade on the router.
I agreed with dbodey 1.0.3.62 a lot more stable. So far only drop one time in 2 days as far as I can notice.
However with this old version there no Smart Connect option under wifi setup. I don't think users care about
this option rather than a good stable connection.