I got a RAX40 last month and have had issues since i opened the box. I am running the unit in Access Point (AP) mode. List of issues:With 1.0.2.46 firmware I was not able to use a WPA2 password more than ~20 characters. The webpage would not save the changes to the password past those character limits. (Its overkill but I use 63 and I don't want to change it to less)Because of this, I downgraded to 1.0.2.44. The following issues described below are with this version:Not all clients were able to see the SSID or connect to the network. Most of these problems were alleviated when disabling the "ax" funcationality on the wireless setup config page.However, all wifi devices connected to the network drop and cannot connect back to the network. In this case, I have to turn off and turn back on the unit for the devices to connect again. This happens from every few hours to a couple days. Some devices drop first than others but ultimately they all drop and cannot connect. The list of devices I have connected to the network by manufacturer:Google homes (various versions)Pixel 3iPhone XRSamsung TVSony TVDell laptopLenovo laptopNestNintendo SwitchNintendo WiiUI previously had a R7000P and never had any drops like this over the course of 5 plus years. My guess is that since this a new product and Netgear decided to have its users do extended Beta testing that these are issues that need to be resolved via firmware updates. I hope the firmware developers can notice these items and get them resolved quickly. The ethernet ports work fine at gig speeds on the unit acting like an unmanaged switch. If I am travelling I would not be able to access the Nest etc.

Hello,just to share : I also have many issues with my RAX40 using Firmware Version V1.0.3.64_1.0.1 here in France5G wifi not working after some timesome devices can't connect >>> reboot fixeshangs of whole RAX40reset to factory defaults w/o any actionI joined support who asked for monney and I payed for NOTHING! This product too young is full of bugs.Best regards.

I just want to +1 this whole thread. My RAX40 reliably drops 5GHz signal everyday. It's an unreliable piece of trash. Since everyone in this thread has expressed the same frustration, I will probably buy a different brand and be done with troubleshooting this issue. I'm on firmware V1.0.3.64_1.0.1 but won't dare upgrade to the latest V1.0.3.80_1.0.1 because people in this thread say it's even worse. Netgear absolutely ruined their reputation with me. Never again.

Oh how I feel all your pain as I go through this issue myself. Who gives 1 year on hardware but only 90 days of technical support. I just paid $90 for 6 months of support. I explained how the router keeps loosing connectivity but the tech just gave himself a pat on the back for getting my wifi up and running. Now I have wait until it craps out again to wait on hold for next round of troubleshooting. I have been doing IT for over 20 years, I know a bad router when I see one and bad tech support too. Any guesses on what my next router will not be?

Exactly same issues as everyone is describing, its not even a faulty unit, had it replaced by Amazon (since NETGEAR support was trying to CHARGE ME FOR THE REPLACEMENT UNDER WARRANTY!!!!!!) and the new unit has the exact same issues, speed is lower than Vodafone power station, the RAX40 is simply trash made out of a trash firmware and extremely unsable router, it is a complete pile of trash....DO NOT BUY this router, doens't matter what you want, it does not provide the advised features, it is simply unuseable, nevery buying anything from netgear again

Talking to support has been useless so far. They just go through their runbooks and don't care about the troubleshooting or investigation I have done so far. I was able to update the firmware to xx.60 but the connection issues still persist. I keep having to turn off and on the router every day or so in order for the devices to connect back to the network. I also was not able to log into the router when in this state. This leads me futher to believe it has something to do with the unit. If someone could put me in contact with someone who can help effectively I would appreciate it.

camping147

Guide

Sep 04, 2019

RAX40 Wifi Connection Issues with Multiple Devices from Various Manufacturers

I got a RAX40 last month and have had issues since i opened the box. I am running the unit in Access Point (AP) mode. List of issues:

With 1.0.2.46 firmware I was not able to use a WPA2 password more than ~20 characters. The webpage would not save the changes to the password past those character limits. (Its overkill but I use 63 and I don't want to change it to less)
Because of this, I downgraded to 1.0.2.44. The following issues described below are with this version:
Not all clients were able to see the SSID or connect to the network. Most of these problems were alleviated when disabling the "ax" funcationality on the wireless setup config page.
However, all wifi devices connected to the network drop and cannot connect back to the network. In this case, I have to turn off and turn back on the unit for the devices to connect again. This happens from every few hours to a couple days. Some devices drop first than others but ultimately they all drop and cannot connect. The list of devices I have connected to the network by manufacturer:
Google homes (various versions)
Pixel 3
iPhone XR
Samsung TV
Sony TV
Dell laptop
Lenovo laptop
Nest
Nintendo Switch
Nintendo WiiU

I previously had a R7000P and never had any drops like this over the course of 5 plus years. My guess is that since this a new product and Netgear decided to have its users do extended Beta testing that these are issues that need to be resolved via firmware updates. I hope the firmware developers can notice these items and get them resolved quickly. The ethernet ports work fine at gig speeds on the unit acting like an unmanaged switch. If I am travelling I would not be able to access the Nest etc.

55 Replies

kamiarc
Tutor
Aug 03, 2020
Even the honer router 3 pro seems to be a better alternative than this box of issues netgear calls a router...
- itsmehuey
  Luminary
  Aug 03, 2020
  Is Netgear even doing anything about this or even paying attention to this issue at all??? I’ve had this happen on so many occasions over the last 2 months of owning this router. First time this happened I restarted the router and it went to factory settings. Tonight it happened over and over every street turning the router off and on and restarting it too. On the latest firmware.
  - itsmehuey
    Luminary
    Aug 04, 2020
    'every street' was a typo -- supposed to be 'even after'
kino70hk
Initiate
Aug 17, 2020
Same problem here. No problem when there were only a few devices connected. However, when everyone in my family using their devices, both wireless and wired, the router will drop everything and then back on after awhile.
I am using a 1000M broadband services and was hoping to maximize our internet performance by upgrade the router to RAX40 from a R7000. I was wrong and it is so frustrated as this issue is happening everyday. My router is only a few months old and I have been keeping the firmware up to dated.

If problem still exist in the next few weeks, I will switch to another band for sure.
alanhoyeah
Aspirant
Sep 18, 2020
totally agree with you, I am having similar issue, which make me reboot the router twice a day :@

Forum Discussion

RAX40 Wifi Connection Issues with Multiple Devices from Various Manufacturers