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Forum Discussion
RAX40 will not broadcast/validate
I have a RAX40 that I bought back in September so it is still under 1 year warrenty. After the power outage here in Texas it will no longer broadcast wireless or work as a router. I have confirm...
regarding the question of did I cycle the modem and router, the answer is yes.
The router is a Netgear CMD317 and has a single ethernet port. The port is connecting directly to the RAX40/Firehawk wireless router. I have used the standard cable that came with the firehawk unit to connect the two units
The RAX/40 has the following lights and status
Power - shows olid green
Internet - shows orange
2,4 Gz - shows solid green
5.0 GX - shows solid green
1 - off
2 - off
3 - off
4 - off
WifFI - shows solid green
USB 3.0 - shows solid green
I have reviewed the pdf guide to the unit and from what I can tell the led's seem to be indicating a fault with the unit itself. Since the unit was purchased less that a year ago I want to do an exchange or refund and would appreciate guidance on how to do that.
mgordonvegas8 wrote:
I have reviewed the pdf guide to the unit and from what I can tell the led's seem to be indicating a fault with the unit itself. Since the unit was purchased less that a year ago I want to do an exchange or refund and would appreciate guidance on how to do that.
Not sure how you decided that, the power LED seems to be OK. Could also be an Internet connection failure. (I assume that nothing is connected to the LAN ports.)
Start the RMA process by checking MyNetgear.
How do I request a Return Material Authorization (RMA)? | Answer | NETGEAR Support
mgordonvegas8 wrote:
The router is a Netgear CMD317 and has a single ethernet port.
Looks like some ancient box that Netgear supplied to ISPs. Or maybe you have a Netgear CMD31T from 2013. But if that works, so should the router.
Any way you can check the power adapter for the router? Power cuts are good at killing electrical stuff like that. And no, don't blame the wind turbines in Texas. Your politicians are peddling "fake news".
you are correct, the modem is a CMD31T, not 317, guess I need to get my eyesight checked.
The modem works fine with direct ethenet connections between the modem and my laptop.
It also works fine with a replacement linksys router. The problem is definately the Firehawk router.
Whats odd is that it seems to recognize that its connected to the modem. If the ethernet cable is removed LED #2 is off. When the ethernet cable is connected between the modem and router LED#2 is on but isnt green. Its yellow/amber.
If an ethernet cable is plugged into one of the 4 ports on the back of the router and direct to my computer there is no internet so its not the wireless aspect of the router that is failing, its the internet connectivity.
I have opened a case with Netgear but they had me on hold forever. I will have to try to get a return process started tomorrow.
mgordonvegas8 wrote:
Whats odd is that it seems to recognize that its connected to the modem. If the ethernet cable is removed LED #2 is off. When the ethernet cable is connected between the modem and router LED#2 is on but isnt green. Its yellow/amber.
Again this suggests to me that the router is working, but that it is not negotiating a connection to the Internet. This may be be cause the device has failed or that the settings got scrambled in the power outage.
When you did the factory resets on the RAX40 that will wipe out ots settings, including settings for the connection to the modem/Internet.
Do you take the RAX40 through its initial setiup process after all those resets and restarts?
mgordonvegas8 wrote:
If an ethernet cable is plugged into one of the 4 ports on the back of the router and direct to my computer there is no internet so its not the wireless aspect of the router that is failing, its the internet connectivity.
That just confirms that the router is not connecting to the Internet. But you knew that already.
When your PC is wired to the router in that way, can you login to the router's graphical user interface (GUI)?
I did install the Nighthawk app onto my laptop and try to connect to the modem via the ethernet cable connection. The result was the same as when I tried via the Nighthawk app on my mobile. In both cases It was unable to detect the wireless signal of the router (message was "WiFi Not Detecded"
I also attempted to set it up as a brand new network. That did not work either.
I really think its a hardware failure.
Question - I noted there is an allen head bolt in the back port, if I remove this would I be able to open the router? I am a bit curious to see if something looks broken/burnt/disconnected inside.