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Forum Discussion
Rax40 won't connect to a web site, times out
I used to be able to connect to a bank website that no longer connects with my RAX40 WIFI6 ROUTER. It just times out. I have done modem and router reboot in succession, but this does not restore acces...
Paranjape_Raja wrote:
I used to be able to connect to a bank website that no longer connects with my RAX40 WIFI6 ROUTER. It just times out.
No other useful messages?
Which browser?
Is that the only site that blocks you?
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
I tried with MS Edge, Firefox, Google chrome, all with the same result.
Error message:. Connection timed out. Server did not respond in 30 seconds
I am using windows11. PC is hard wired using Ethernet. If I put my old Trendnet 300 router as primary and RAX 40 Netgear as a second router connected to the 1st router with Ethernet cable, the same PC connected to RAX 40 connects to that web site. But, this does not work when RAX40 is used as a primary router. RAX 40 is a faster, better router with 1200 Mbps. So making that as secondary router lowers overall internet speed from 300 Mbps to 100 Mbps. That's why, I would like to understand what's wrong and fix it to be able to fully utilize it's capability. My firmware is the latest update and this router was able to connect to the website two months ago in primary position. I have tried doing factory reset by poking a pin in the hole on the back of the router and rebooting the entire network modem 1st, router next, but it no longer connects to that website in primary position. Any suggestions to try would be most welcome.
Error message:. Connection timed out. Server did not respond in 30 seconds
I am using windows11. PC is hard wired using Ethernet. If I put my old Trendnet 300 router as primary and RAX 40 Netgear as a second router connected to the 1st router with Ethernet cable, the same PC connected to RAX 40 connects to that web site. But, this does not work when RAX40 is used as a primary router. RAX 40 is a faster, better router with 1200 Mbps. So making that as secondary router lowers overall internet speed from 300 Mbps to 100 Mbps. That's why, I would like to understand what's wrong and fix it to be able to fully utilize it's capability. My firmware is the latest update and this router was able to connect to the website two months ago in primary position. I have tried doing factory reset by poking a pin in the hole on the back of the router and rebooting the entire network modem 1st, router next, but it no longer connects to that website in primary position. Any suggestions to try would be most welcome.
Paranjape_Raja wrote:
I have tried doing factory reset by poking a pin in the hole on the back of the router and rebooting the entire network modem 1st, router next, but it no longer connects to that website in primary position.That raises another question, it might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.- Modem in from is a spectrum cable modem provided by the ISP. It is not a router. I wish it was. That would have made RAX 40 a secondary router and as I stated earlier, RAX40 reaches the website in question if in the second position. Netgear support said to lower MTU, but that did not work either. Spectrum has a router, but they charge a monthly rent for it, so I have not taken that as RAX 40 is a better router and I own it. RAX 40 used to reach that website 2 months ago, but it no longer does that as Primary router. Netgear support said they are not blocking any websites and had no other suggestions than playing with the MTU setting. I have just found that there is a hot patch recently published that the router does not automatically or manually detect when one tries firmware update and there are a couple of different versions of it for two different RAX40 router versions. I am going to try updating that manually next. That seems the only thing I haven't done yet.
Paranjape_Raja wrote:
Modem in from is a spectrum cable modem provided by the ISP. It is not a router.Without proper details, we'll have to take your word for that.
...as I stated earlier, RAX40 reaches the website in question if in the second position.I assume that this means that you put the RAX40 into wireless access point mode. In that case, the other router does all the work.
Have you tried using a different Domain Name Server?
I have just found that there is a hot patch recently published that the router does not automatically or manually detect when one tries firmware update and there are a couple of different versions of it for two different RAX40 router versions.That is one reason why it is good to check the support pages for your device for firmware, and why claims of "the latest" are not much help.
Be careful to get the right firmware for your hardware (V) version. It should prevent you from using the wrong one, but better safe than sorry.
The latest firmware for the V1 hardware is not so much a hot fix as a new release:
RAX40 Firmware Version 1.0.5.104 | Answer | NETGEAR Support
Your version is more than a year old.