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Forum Discussion
Rax40
My router suddenly went down and I have reset it and unplugged it multiple times and it connects but none of my devices are able to work on the wifi
3 Replies
what firmware version are you using? there is a major flaw in the latest version of the firmware which renders wireless channels inoperable and requires you to perform a complete restart of the router to get them up again (only until the next time the issue occurs).
also have you tried a factory reset?
- I’m not sure I can’t access the app. I have tried to factory reset it multiple times and still encounter the same problem. All the lights are green and all devices around the house show connection yet nothing works if we try to use them
WillRod10 wrote:
I’m not sure I can’t access the app. I have tried to factory reset it multiple times and still encounter the same problem. All the lights are green and all devices around the house show connection yet nothing works if we try to use themyou don't need to access the app to know what firmware version you're on.. administrative operations can be performed through the web portal - navigate to http://192.168.1.1/ and enter in your admin credentials and in there you can check what firmware you're on and if you are on the newest firmware, you can roll back to the previous version until Netgear fixes the current firmware and releases a new one.