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Forum Discussion
Rax40
So I got a new router a few days ago the ax3000 and certain apps won't load on my phone and can't figure out why. The girlfriend Is having the same issue. When I reset the router it will work for a fe...
You have the rax40?
What firmware version is on it?
What modem/gateway is it connected to?
it is on version v1.0.2.82_2.0.50. everytime i go to upgrade it to the newest it wont allow me to do so. i check for it and it says its up to date and if i find the uprgade file it says its not the correct file. the file format is *.chk
and i have a arris touchstone cm 8200 (supplied my internet company) and that is hooked up to a ax3000 nighthawk
> [...] I got a new router a few days ago the ax3000 [...]
"AX3000" is a speed, not a model number. Look for "Model" on the
product label.> [...] if i find the uprgade file it says its not the correct file. the
> file format is *.chkHas this "the uprgade file" a name?
there's 2 versions of the rax40.
If you have V2, the firmware you're on is the latest.
When you're checking on the support site, there's a drop down box to select between v1 and v2.
Your version matches the V2.
What error do you get whe you try to load the app?
Have you tried using a different dns provider?
You can try googles at 8.8.8.8 or 8.8.4.4
or cloudfare at 1.1.1.1