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Forum Discussion
Rax41 router
I have a question I bought the router brand new and didn't know you had to pay over 300.00 dollars for some kind of lifetime plan is what the guy on the phone said and he sounded from overseas with an...
LightingMcQuee7 wrote:
I have a question I bought the router brand new and didn't know you had to pay over 300.00 dollars for some kind of lifetime plan is what the guy on the phone said and he sounded from overseas with an American name but they did something to my service to the point I couldn't even get online well I he said no worries you had some unwanted traffic but no worries just pat the money and you will be back up and running but I just disconnected everything and put away the nighthawk router and hooked back my starlink factory router and my service is still bad so my question is could they have done something to make my factory router not run to it's full potential.......TIA
It was a scam! If you placed the call, you used a phone number found with a web search. I hope a lesson learned on your part.
As long as you did not let the scammers connect to your router or computer, you are fine.
First step is to perform a full firmware default (factory) reset on the router and go through the initial setup from scratch.
You can download the manuals from the Support section at the top of this page. Any questions you have, you can post here on the forum at no cost.
I did get it under customer support for netgear.i didn't give him any credit card numbers or no payment was made I told him I had to talk to the wife before I do so I'll call back.The code was only thing he sent to my email,Could they have sent a virus to my network cause whatever they did at first made the netgear router not usable at all and my phone couldn't find the router and the speeds went way down from 200 Mbps or higher to 100 and slowly down to 80 Mbps or lower.I new to this so sorry for asking you a lot of questions
LightingMcQuee7 wrote:
I did get it under customer support for netgear.i didn't give him any credit card numbers or no payment was made I told him I had to talk to the wife before I do so I'll call back.The code was only thing he sent to my email,Could they have sent a virus to my network cause whatever they did at first made the netgear router not usable at all and my phone couldn't find the router and the speeds went way down from 200 Mbps or higher to 100 and slowly down to 80 Mbps or lower.I new to this so sorry for asking you a lot of questionsVery doubtful. I recommended the default reset to be sure.