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Forum Discussion
Rax41 router
I have a question I bought the router brand new and didn't know you had to pay over 300.00 dollars for some kind of lifetime plan is what the guy on the phone said and he sounded from overseas with an...
I just searched netgear support and called the number.What had happened they did something to where I couldn't log in the netgear app I downloaded off the Google play store and it kept saying wrong password so I called and he said I have some unwanted traffic but no worries I have 3 options and the 3rd one was a lifetime deal for 300 dollars and he sent some code to my email I read it back to him and he asked what I wanted to pay I just told him I'd call back he said OK they close in a Lil bit I never called back I haven't used router since but my internet hasn't been the same ever since all this has happened.
LightingMcQuee7 wrote:
I just searched netgear support and called the number.
That was a Google search? Google is happy to sell ad space to any crook that pays up.
This can show a number that has nothing to do with Netgear. Talk of paying for an additional security service is a giveaway.
Netgear warns about these scams.
How do I identify an official NETGEAR website or social media account? - NETGEAR Support
If you have problems getting something to work, and you are within the 90 days for free support, then contact Netgear through the official channels:
Contact Us | Support | NETGEAR
First you have to register your device to confirm that it is eligible for the 90-days free support.
MyNETGEAR | Product Registration
Start a case and, with luck, they will contact you.
After 90 days, there is also a paid-for channel
NETGEAR ProSupport for Home | NETGEAR
The $300 number is a giveaway. Premium support costs just $99.99 a year at most.
Or you can try to sort out problems here. It costs nothing.
Many problems are pretty straightforward. A search in this community may throw up something helpful.
- It was past the 90 days and it was a registered product and I didn't pay nothing after the 90 days so that maybe why they stopped it from working
LightingMcQuee7 wrote:
It was past the 90 days and it was a registered product and I didn't pay nothing after the 90 days so that maybe why they stopped it from workingYou don't have to pay anything to keep you router working. Unless you gave someone access to your router, they can't stop it from working.
Start from the beginning and use this place to get help.
We still don't know what is going wrong with your router.
Have you done as Kitsap suggested?
Then the usual boilerplate questions to eliminate some of the more common issues that crop up here.
What firmware version do you have on the device?
A number is more useful than "the latest". There may be newer versions, or "hot fixes", that do not show up if you check for new firmware with an app or in the browser interface.
If there is one it might also help if you told people the make and model number of the modem/gateway/ONT that connects this router to the Internet. Is it, by any chance, also a router, with a set of LAN ports on the back?
I ask because a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
Having two routers on a network can cause headaches. For example, you can end up with local address problems.