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Forum Discussion

jmorgie7's avatar
jmorgie7
Aspirant
Apr 21, 2021

RAX43 dropping IoT hub

New router, installed <7 days.  I have 40-45 devices total on the router; 6 Windows, 4 Android phones, 3 android tablets, 4 internet TV, many light bulbs, switches, plugs etc.  One specific device is...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Apr 27, 2021

Hello jmorgie7,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

  • jmorgie7's avatar
    jmorgie7
    Aspirant
    Apr 28, 2021

    Yes it is new.  I have wasted > 1 hour trying to contact Netgear support ... they tell me to try the community.

     

    So have you any insight into this problem ?  instead of just shining me on ....

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      May 04, 2021

      Hello jmorgie7,

       

      May you send me a private message with your email address and case number(s). I'd like to look into this further for you.


      Regards,

      Christian