RAX43 dropping wifi and wired connection

Hi, I am having some issue with the RAX43 router bought a couple of months ago. RAX43 - Nighthawk AX5 5 Stream AX4200 Wifi 6 Router This router keeps dropping wired and wifi connection almos...

alMoZz

Aspirant

Jul 06, 2021

Hi Plemans,
thanks for taking the time to help.

1. The router is connected to a optical terminal for Fibre connection provided by Chorus (the fibre provider in NZ). I'm not sure what modem is it, but I can provide the serial number if it can help

2. V1.0.2.82_2.0.50

3. When it drops, it's the wifi and wired connection that drops, so I'm not able to access the router to check its status and I can't really say for sure if it's connected to the internet or not. Looking at the lights on the router it looks like it's still connected. A few time a tried to wait to see if the connection (wired/wifi) get back, but it never did and the only fix was to restart the router.

plemans

Guru - Experienced User

Jul 09, 2021

have you tried a simple factory reset of the router?

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RAX43 dropping wifi and wired connection