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Forum Discussion
dabney82
Dec 30, 2022Aspirant
RAX43 intermittent after adding device
Connection starts to lag/intermittent after adding devices to Wi-Fi. I have contacted Spectrum, Netgear, did a few resets and nothing. I eventually removed the phone and it went back to normal. I had...
michaelkenward
Dec 30, 2022Guru - Experienced User
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
dabney82
Dec 30, 2022Aspirant
App Version 2.21.1.2602, Firmware Version v1.012.120, Hardware Version RAX43. Spectrum Modem Model ET2251, ports in the back. Its the same setup and modem used when I had the roommate. Also there were no firmware updates
- michaelkenwardDec 30, 2022Guru - Experienced User
dabney82 wrote:
Spectrum Modem Model ET2251, ports in the back.
A cursory search suggests that this is just a modem. No extra Ethernet ports on the back or wifi.
dabney82 wrote:
Firmware Version v1.012.120
Probably meant to be Firmware Version 1.0.12.120, which is the latest.