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Forum Discussion
Billy1954
Jun 07, 2021Follower
RAX43 is receiving internet signal but all devices say no internet connection.
Had a power outage and when power came back on no internet. I have rebooted numerous times and have reset to factory settings and still can’t get a signal. All the lights are on router are lit up showing a internet connection. When I unplug the modem from the router the internet light goes out when plugged back in it comes back on. So I know it is getting the internet signal from the modem and the router is sending out a signal but with no internet connection. What to do?
1 Reply
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- Christian_RNETGEAR Employee Retired
Hello Billy1954,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
https://www.netgear.com/support/contact.aspx
Christian