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Forum Discussion
RAX43 keeps dropping SKY and others
I have an RAX43 plus2 extenders and am trying to run my SKY mini box through the network. My RAX is connected via a BT HUB 6 modem lan port. The SKY box says that it is connected to the router but...
What sky box is it?
What modem/gateway is the RAX connected to?
What extenders do you have?
Does it matter if the sky box is connected to the router or to the extenders? (does the issue happen)
What sky box is it? Its a Sky Q 2tb
What modem/gateway is the RAX connected to? You lost me a little bit here but I have the RAX43 connected to BT hub ethernet port 1 (DHCP)
What extenders do you have? 2* EX7700
Does it matter if the sky box is connected to the router or to the extenders? (does the issue happen) Problem is the same. BT is stable to the SKYQ box Netgear keeps dropping.
I have an old house with solid walls so the signal was weak -80db in the bedroom. I had a lot of smart home tech connected to my BT hub guessing it was overloaded I bought the nighthawk. It did work for a time (a few hours not days) and then started playing up. I've tried Smart connect and separate bands, I've moved all the bands apart to stop interference. Another clue is that my phone keeps telling me that it cannot find Nighthawk on the network and then it finds it. I have tried connecting a lan cable between the extender and the Sky Q box and the second extender to the mini box no joy, do I need to address the boxes or should the router sort it out. Also the microsoft network diagnostic tool connects stable false then 10 secs later connects stable true. Its like Nighthawk goes to sleep and does not wake up until its prompted by a re-address command.
If your virgin hub is in router mode, put the netgear router in access point mode.
It prevents a double nat and lets the virgin hub manage dhcp without conflict.
Hi Thanks for the help, but SKY Q still drops and I have to re-register it on the network. I'd think that the SkyQ box was the problem but it locks into the BT router O.K. Having reconnected the SkyQ I reset the mini box this connected for about 2 seconds and dropped the link saying no connectivity, checking its setup, the network had dropped. My phone appears to be connected to the router but when I launch the Nighthawk app I get the message 'we can't find your Nighthawk'. Laptop is connected and working this post being proof.