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Forum Discussion
Rax43
When everything connects, it works fine for about 40mins. All the lights on the router stay white but I lose connection to all devices, it will re-connect after 40 mins or a power cycle and work for ...
So the Internet LED on the top of the router remains WHITE when this happens? No AMBER is seen at all?
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
https://kb.netgear.com/23783/How-do-I-change-the-wireless-channel-on-my-NETGEAR-router
Any Wifi Neighbors near by? If so, how many?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
Has a power off for 1 minute then back ON with the ISP modem and router and satellites been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.
Has a factory reset and setup from scratch been performed since last FW update?
Fowler wrote:
When everything connects, it works fine for about 40mins. All the lights on the router stay white but I lose connection to all devices, it will re-connect after 40 mins or a power cycle and work for 40mins and stop again. It almost seems like a 40min on and 40min off setting or something. I have an older 6260 router with no issues and also a TP-link. My provider is Point Broadband and use a Poe for internet. It seems like something internally stops allowing internet to pass through, but the router still thinks its connected.