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Forum Discussion
RAX43v2 - Web Interface - Something went wrong. Try again
I recently purchases at RAX43v2 when I attempted to set it up via the web interface I keep receiving the following message:
NETGEAR Account required. You must login or create a netgear account during installation.
When I attempt to login to my netgear account i get the following error message:
Something went wrong. Try again.
I have done a factory reset and still receive the same error.
I was able to download the nighthalk app and connect and set my SSID but I cannot get in via the web interface to setup my advanced settings
8 Replies
Please disconnect the router from the ISP modem/ONT then factory reset the router by pressing the reset button in back for 15 seconds then release. Setup the router using a ethernet connected PC an web browser at 192.168.1.1
Yes I am able to login to my regular netgear account without issue. I have used both Chrome and Edge in and out of incognito mode. I have cleared cache. I have tried different machines as well.
I can definitely confirm that does appear to work but some of the pages do show not found sometimes, is this a known bug? Is there a patch in the works?
Please disconnect the router from the ISP modem/ONT then factory reset the router by pressing the reset button in back for 15 seconds then release. Setup the router using a ethernet connected PC an web browser at 192.168.1.1. Skip setting up the router with the modem. Once on the home screen, then reconnect to the
If you can track down the router's IP address on the network (start with 191.l68.1.1) does that work?
If not what modem/gateway/ONT connects you the Internet?
I have tried logging in via IP and it takes me to the exact same screen asking for me login to the netgear account but always returns that something went wrong. The modem was provided by my ISP
What device are you using to try and log in to your Netgear account?
Have you tried to log in directly at my.netgear.com to confirm your username and password?
What web browser are you using to try to log in to the user interface? Have you cleared the cache on that browser? Have you tried a different web browser?
Yes I am able to login to my regular netgear account without issue. I have used both Chrome and Edge in and out of incognito mode. I have cleared cache. I have tried different machines as well.
