NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

brextraemail's avatar
brextraemail
Follower
Oct 28, 2020

RAX45 shows 5GHz devices connected; will randomly halt connections from devices showing connected

Router: RAX45 Firmware: latest, Firmware Version 1.0.2.72 Modem: AT&T supplied gigabit fiber modem Devices (5GHz): Several macbooks, iPhone 11 pro max, Sony X900H   I have an RAX45 purchased fro...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Oct 30, 2020

Hi brextraemail,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian