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Forum Discussion
RAX45 won't power up after outage without physically actuating switch or unplugging connector
Have the RAX45 updated to V1.0.15.128_2.0.89 (updated to latest hotfix version to see it that would help - but didn't) and behind a UPS. After an extended power outage causing the UPS to shut down t...
jjh34 wrote:
After a power loss to the RAX45 the router will not power up again if power is restored to the transformer.
That's with the adapter plugged into the wall and not through the UPS or any other device?
Is this a broken router, or a 'feature' common to other Netgear routers?!
I'd say broken. I can't recall seeing any mentioned of that here before.
Is it the router not powering up, or failing to get an Internet connection. I ask because I have seen that happen when the modem takes so long to connect that the router times out.
Have you reset the router to see if that fixes it?
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
Maybe something got scrambled in the settings during those power cuts.
After a power loss to the RAX45 the router will not power up again if power is restored to the transformer.
That's with the adapter plugged into the wall and not through the UPS or any other device?
Correct, plugged into the wall. I even measured the voltage (12v) to ensure it wasn't something flaky with the 2 power supplies I tried. They both output 12v immediately when plugged in.
Is this a broken router, or a 'feature' common to other Netgear routers?!
I'd say broken. I can't recall seeing any mentioned of that here before.
Is it the router not powering up, or failing to get an Internet connection. I ask because I have seen that happen when the modem takes so long to connect that the router times out.
The router does not power up - no lights at all. Not a connection or timing issue with the modem.
Have you reset the router to see if that fixes it?
How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support
Maybe something got scrambled in the settings during those power cuts.
That is one thing I have not tried yet. I will give that a whirl when I get back home and report out. It's a 100% repeatable issue, so it will be easy to verify! Thank you for the reply!
Completed a factory reset, then set back up. Same issue, the router upon power loss at the transformer (unplug, wait 30 seconds, plug back in - OR - turn off power strip transformer is plugged into, wait 30 seconds, turn power strip back on) will not re-boot. No white light as it normally first displays at beginning of boot sequence, total darkness.
If I either unplug the power connector from the back of the RAX45 and re-insert, or cycle the power button on the back of the router while the transformer has power already supplied - the router boots and operates perfectly. It has run for months on end with no issue's, but cannot handle a power outage evidently?!
The connector is fine, back of the router fine, no amount of wiggling makes a difference, or cuts power to the router once up and running. It is ONLY when power is cut from the transformer and then re-instated that the router refuses to even begin to boot.
Very frustrating, and a deal breaker for keeping the unit. Problem is, what router should I replace it with?! I need one that will actually power on when...the power turns back on!
jjh34 wrote:
Problem is, what router should I replace it with?! I need one that will actually power on when...the power turns back on!
Every router should do that. If you have got one that broke, then you can take your pick of options.
Then again, it you are somewhere that keeps turning an electronic device on and off, it is asking for trouble.
If your RAX45 isn't too old, try raising a warranty RMA.