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Forum Discussion
RAX48 dropping connections, then reassigns new IP
I have a brand new RAX48 from Bestbuy, the router is dropping connections, ALL THE TIME, then reassigns new IP, so mappings no longer work... Im about to send it back... Junk so far. Its running ...
What actual version number is on it?
What modem/gateway is it connected to?
since setup/firmware updates has a factory reset and clean install ever been done? (should have auto-updated after install)
The RAX line came out before the AX spec was even finalized. They've responded favorably to factoy resets and clean installs after firmware changes.
Firmware rev. is V1.0.2.72_2.0.45, the unit did complete a firmware when installed, about two weeks ago.
The modem is from Spectrum Communications, model E31T2V1.
Are you suggesting I do a factory reset and reconfigure back to my settings?
Thanks,
Mike
I am. The RAX got significant firmware changes since release. Its a reasonable first step.
Okay, I'll try that at 6pm ET tonight after my meetings, I will post when completed and if the issues is mitigated.
Many thanks,
Mike
If it doesn't work, I'd get in contact with support (if still in your 90 days free window). Thats the only firmware version showing available but maybe there's a beta version or could be a hardware issue.