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Forum Discussion
RAX48 dropping connections, then reassigns new IP
I have a brand new RAX48 from Bestbuy, the router is dropping connections, ALL THE TIME, then reassigns new IP, so mappings no longer work... Im about to send it back... Junk so far. Its running ...
Firmware rev. is V1.0.2.72_2.0.45, the unit did complete a firmware when installed, about two weeks ago.
The modem is from Spectrum Communications, model E31T2V1.
Are you suggesting I do a factory reset and reconfigure back to my settings?
Thanks,
Mike
I am. The RAX got significant firmware changes since release. Its a reasonable first step.
Okay, I'll try that at 6pm ET tonight after my meetings, I will post when completed and if the issues is mitigated.
Many thanks,
Mike
If it doesn't work, I'd get in contact with support (if still in your 90 days free window). Thats the only firmware version showing available but maybe there's a beta version or could be a hardware issue.
My meeting was cancelled, I just reset to factory and established my local settings.
I appreciate your support, if this does not work, I want to take the product back, Im not interested in beta testing over the counter products that should be fully vetted and tested.
Thanks,
Mike