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Forum Discussion
kafkaesque
Jan 26, 2021Initiate
RAX48 hacked?
So I purchased this router from Best Buy Canada last week. Installed it Wednesday night. Checked for firmware updates through the GUI and there weren't any. Thursday it locked up, had to reboot it...
betterzack
Aug 30, 2021Aspirant
I'm having the same problem. Same change to the wifi network name; "Bernie_RAX50_2GN" and "Bernie_RAX50_5GNN". I paid for the GearHead support and they haven't been able to help me either. It seems like it's not a hacker since it is the same issue you described. However could be something targeting netgear routers specifically, I have no idea. I'd appreciate some real help, as the support seems to know less about it than I do.
DarrenM
Sep 01, 2021Sr. NETGEAR Moderator
I have sent this issue over to engineering it looks like this is a default wifi name the engineers used so I don't believe your routers are getting hacked they are just reverting to a saved name in the router.
DarrenM