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stantaur's avatar
stantaur
Follower
Jun 15, 2022

RAX48 keeps dropping signal to WiFi devices, especially Tablo DVR to Roku/TV and phones, tablets

Welcome any ideas on how to make the RAX48 WiFi Router hold a connection to WiFi devices for over 15 minutes.  I've Factory Reset and installed latest Firmware 1.0.11.112, but RAX48 still drops WiFi signal every 15 min.  Ruins streaming TV experience, and makes Tablo DVR freeze (forcing reboot) every 15 min. Real mood-killer when we're trying to watch a sporting event or other program on our TV. 

 

Our 2016 vintage Netgear R6250 doesn't drop signal like this - neither her does Asus RT-AX58U.

Using Xfinity/Comcast 900 Mbps download, Arris DOCSIS 3.1 modem, current WiFi .11ax cards in devices, Roku Ultra 4800 connected to TV (and tablets, phones using the Tablo app too - all will drop signal intermittently on the RAX48 whereas the other routers work fine.)

Thanks for any ideas - search did not produce any results similar to my case. 

Tablo DVR stops playback every 15-20 min

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Jun 16, 2022
    stantaur wrote:

    Reset and installed latest Firmware 1.0.11.112, but RAX48 still drops WiFi signal every 15 min. 

     

    How have you worked out that it is the router dropping the wifi rather than the wifi clients losing the connection?

     

    Do the wifi LEDS go off when this happens? Do the logs of of router activit for the RAX48 show any events?

     


    Using Xfinity/Comcast 900 Mbps download, Arris DOCSIS 3.1 modem

    Make and model?

     

    Our 2016 vintage Netgear R6250 doesn't drop signal like this - neither her does Asus RT-AX58U.

     

    They are not WifI 6 devices. 

     

    While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities

    I will ask the Netgear moderator to move your message.