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Forum Discussion
RAX48 loses connection, needs weekly reboot
This is a brand new RAX48 AX5200 Nighthawk router and I'm finding that it completely loses all connectivity about once per week. I'm unable to access the router admin pages even with a wired connecti...
I have the exact same issue with my RAX80. I am losing the ability to get to the admin pages about 2-3 times per day now. The issue just is getting worse and worse.
Called support and they told me that "since the hardware lights are on this is not a hardware issue".
Seriously frustrated. I spent $500+ for my router and another for the EAX80 extender so that I would have an excellent network experience. I put in a similar message this morning on the forum after getting nowhere with a support technician on the phone. I have already RMAd a product for this same issue early on, and now I'm past my 90 day support period. So I get nothing. I can't even prove to them it might be a hardware issue without paying for extending my support.
SUPER FRUSTRATED.
- It seems like with this and other nighthawk routers it's a common problem. It's sad to have to expect this from such expensive technology. I'm about ready to pack it up and return it. My old Linksys WRT54G was solid, never needed a regular restart of any kind.
- Welcome to the corrupt world of Netgear. Where they sell you something advertised to be capable of all of these things... then ultimately don’t work at all, then adding insult to injury, try to force you to pay for support which SHOULD BE PROVIDED FOR FREE with your warranty.