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RAX48 Nighthawk AX6 AX5200 - red power light and red internet light
Router is displaying solid red power light AND solid red internet light. Please provide your suggestions on how to correct. Thank you.
What verizon modem is it?
Some have their own integrated routers that cause a double nat.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-ModeSee if you can access it via an ethernet connection.
Also, the RAX48 has a wifi on/off button. That could have gotten hit by the toddler. A factory reset doesn't clear that out because its a hardware setting. Push and hold it for 2 seconds.
1. what was going on when it happened?
toddler was messing with it
2. are the lights doing anything?
lights are both solid red; nothing else happening
3. what modem/gateway is it connected to?
connected to a Verizon modem that is not showing any issues
4. what firmware is on the router?
unsure because I cannot connect to the app to verify
5. Have you tried a factory reset? Push and hold reset for 7-15 seconds while powered on
have not tried a factory reset yet
Try the factory reset first. Toddlers are great at clicking the power on/off repeatedly and causing issues
No change after the factory reset. Both lights are still solid red.
You can try recoving it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash
https://github.com/jclehner/nmrpflashI haven't tried the recovery yet (not enought time to devote to it presently), but the solid red power light is now suddenly solid white. Only the solid red internet light remains. Any other suggestions other than the recovery? Thank you.