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Forum Discussion
RAX50 5G stops working
Hello, I have been using my RAX50 router for approximately 1 year with almost no issues but lately the 5G SSID broadcasts but my devices cannot connect to it. I have restarted the router a few times...
dave9398 wrote:Hello,
I have been using my RAX50 router for approximately 1 year with almost no issues but lately the 5G SSID broadcasts but my devices cannot connect to it. I have restarted the router a few times and that works but the last restart took a physical power cycling to work and it was less than a week since the last restart. I am on firmware version V1.0.12.120_2.0.83 which seems to be the latest. 2.4 is still working fine but I have a fiber line and the lower speeds from 2.4 is disappointing (and the reason I moved to the RAX50 from the provided CenturyLink router was because of speed and coverage).
Thanks for any ideas,
Dave
Perform a firmware default reset before and after you re-flash the same version of firmware that is already flashed. Make sure you flash the firmware from a web browser on a computer directly connected to the router via an Ethernet cable.
It is possible you have a hardware failure.
Are the devices you are trying to connect based on iOS? Windows? Android?
The devices are all of the above IOS, Windows, and Android tv with the same issue. I will try and do the reset when I have some time to reset all of the customization I did to set the vlan etc. for CL.
Thanks for the suggestions
Please confirm your Wi-Fi indicator LED's are illuminated.
Does your 5 GHz SSID and password differ a great deal from your 2.4 GHz SSID and password? There is a chance what is accepted by one device is more than another can accept. For a test, go back to the Wi-Fi SSID and password printed on the nameplate.
When a device does not connect, you may have to forget the network on the device and re-enter the password.