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RAX50 AX5400 AX-6 Stream Router - Access Control Screen on Web Interface Goes Blank!
Hello Community! 1st Pls pardon the length of this post. Here's the deal. June 12th Purchased RAX50 AX as replacement for Older NetGear AC router. -Setup Router by loading latest firmware .chk...
Hi. Read your post and followed the links you posted as well as other related posts on the forum. I have a RAX35/RAX40 and it was useless for over a year due to bad Netgear firmware. Basically Netgear's recommendation was to use a version of firmware that turned off the AX functionality so it can run stable as an AC router. They finally released an update that seemed to fix the problems about a year later. See RAX40 Firmware 1.0.3.80 Crash/Bug Log - NETGEAR Communities .
I am not a troll or out to bash Netgear. But based on my experience I suggest you determine what the return policy is of the store you bought your router from and figure out the date you must return the router by to get your money back. Then work with Netgear to see if they can fix your problem permanently. Beware if they offer to send you a replacement router as it is likely a firmware not hardware failure (and this will make you miss your store return date). If you are not 100% satisified with the router by the store return date then return the router. to the store and look for another router. Otherwise you may be stuck with a router that doesn't perform as advertised and it may take months or even years (if ever) for it to get fixed. It will save you months of frustration.
Thanks RangerX
Much appreciated :smileyhappy:
Just to be clear I really wanted to keep this router
I do like NetGear products.I have owned the WNDR4500 N900 series v2 and v3
I bought the v3 as a backup for the v2.
v2 give up the ghost as it got too hot in my home's network closet.
Fixed the heat problem7/1/2021 Called NetGear Tech support
Came down to factory reset.
Access Control Screen appears.Tech said to leave up for couple of hours keeping RAX50 in factroy resest credentials without changing SSID or password
After two hours RAX50's wifi stopped working to certain devices mainly AppleTV's on wireless acces.
Access Control Screen Disappears.Called NetGear Tech Support
Support Recommends upgrade to new software Hot Fix.
Which had be done previously when I purchased the RAX50.Per Tech Support Re-Down loaded from: support.netgear.com new firware update.
Updated Firmware manually.
Setup up Router.
Support I think, though 1st Hot Fix update was corrupt.
Per Tech Support "if problem returns will escalated to level 2".
Factory Reset.
Now AppleTv's Connects Wirelessly.
Access Control Screen Appears.
Waited about and hour.
Access Control Screen Disappears.Called NetGear Tech Support
Referred to Level 2 Support.
Level 2 Supports wants to replace RAX50 as defective.It this point I declined..
As this prolem seems to be ongoing since 2018.
Will return RAX50 router to seller.Putting the WNDR4500 N900 series v3 back in service.
Will be looking at another brand along the same price point.
RSlack
Your interaction with Netgear support and final decision to find a different manufacturer router is how I figured your issue would end. Replacing a router with bad firmware with an identical router with the same firware problem is not a solution. Hopefully you are within the store's return policy window.
I too have bought and preferred Netgear routers for many, many years. Always used their products and recommended them to others. But unfortunately Netgear no longer creates and sells a reliable product line nor can create firmware that provides full advertised functionality consistantly. Until Netgear can fix it's internal problems and stop selling inferior, unreliable products, I will be looking at other vendors for my networking hardware needs.