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RAX50 AX5400 AX-6 Stream Router - Access Control Screen on Web Interface Goes Blank!
Hello Community! 1st Pls pardon the length of this post. Here's the deal. June 12th Purchased RAX50 AX as replacement for Older NetGear AC router. -Setup Router by loading latest firmware .chk...
Thanks RangerX
Much appreciated :smileyhappy:
Just to be clear I really wanted to keep this router
I do like NetGear products.
I have owned the WNDR4500 N900 series v2 and v3
I bought the v3 as a backup for the v2.
v2 give up the ghost as it got too hot in my home's network closet.
Fixed the heat problem
7/1/2021 Called NetGear Tech support
Came down to factory reset.
Access Control Screen appears.
Tech said to leave up for couple of hours keeping RAX50 in factroy resest credentials without changing SSID or password
After two hours RAX50's wifi stopped working to certain devices mainly AppleTV's on wireless acces.
Access Control Screen Disappears.
Called NetGear Tech Support
Support Recommends upgrade to new software Hot Fix.
Which had be done previously when I purchased the RAX50.
Per Tech Support Re-Down loaded from: support.netgear.com new firware update.
Updated Firmware manually.
Setup up Router.
Support I think, though 1st Hot Fix update was corrupt.
Per Tech Support "if problem returns will escalated to level 2".
Factory Reset.
Now AppleTv's Connects Wirelessly.
Access Control Screen Appears.
Waited about and hour.
Access Control Screen Disappears.
Called NetGear Tech Support
Referred to Level 2 Support.
Level 2 Supports wants to replace RAX50 as defective.
It this point I declined..
As this prolem seems to be ongoing since 2018.
Will return RAX50 router to seller.
Putting the WNDR4500 N900 series v3 back in service.
Will be looking at another brand along the same price point.
RSlack
Your interaction with Netgear support and final decision to find a different manufacturer router is how I figured your issue would end. Replacing a router with bad firmware with an identical router with the same firware problem is not a solution. Hopefully you are within the store's return policy window.
I too have bought and preferred Netgear routers for many, many years. Always used their products and recommended them to others. But unfortunately Netgear no longer creates and sells a reliable product line nor can create firmware that provides full advertised functionality consistantly. Until Netgear can fix it's internal problems and stop selling inferior, unreliable products, I will be looking at other vendors for my networking hardware needs.
Hi RangerX
I have already returned the RAX50 to Amazon.
I'm within the window for product returns.
I believe with Amazon you can reguest a return on their site, as long as it is submitted before the last date listed to request a return, you are good to go.
Any any rate Amazon has refunded and credited my account.
I've ordered a new different brand wifi 6 rounter. It should arrive early next week
The other thing that was currious to me was that the RAX50 per NetGear is a wifi 6 device.
To-date (7/8/21), however on the Wifi Alliance web site he RAX50 has not been certified as wifi 6 ! Only the RAX120.
The new one I'm purchasing is WiFi certified per Wifi Alliance.
Thanks for the post.
Have a great day
Jesu Loves You.
RSlack
The Only one in the RAX Series, There are other NetGear devices that are wifi6 Certified.