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Forum Discussion

newrax50user's avatar
newrax50user
Aspirant
Sep 19, 2021

RAX50 AX5400 WAN disconnecting every 20 minutes

Hi,   I'v just purchased a new RAX50 in the UK and the WAN link seems to disconnect/drop regularly (around every 20 minutes).  Renewing the DHCP lease seems to reconnect.   I have FTTP which t...
Newfiedrool's avatar
Newfiedrool
Virtuoso
Sep 19, 2021

Perform a factory reset and test. Use the rear pin hole reset method. If that fails reinstall the latest firmware manually and then perform a factory reset.

Do not use a saved profile, set the router up as new.

  • newrax50user's avatar
    newrax50user
    Aspirant
    Sep 19, 2021

    Thanks. A bit more information as I've tried a few things already including:

    1) I'm running the latest firmware 1.0.3.96

    2) I've done a factory reset a few times

    3) I've tried setting the WAN MTU to 1492

     

    As a last resort I did try going back to the earliest firmware as I'd seen some folks with different devices indicating that solved a similar problem for them but no luck unfortunately!