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jk_rax50's avatar
jk_rax50
Follower
Feb 03, 2021

RAX50 Dropping Internet Connection

Ever since I purchased this Nighthawk RAX50 router, it drops the internet connection daily and a couple times at that.  The red internet LED light will come on for just a few seconds with no connecti...
plemans's avatar
plemans
Guru - Experienced User
Feb 04, 2021

 

Setup:

  • RAX50 Wifi 6 router.  Firmware is current.---what actual firmware? this is key as they change or someone else in the future could be using this as reference.
  • ISP speeds up to 500G---maybe you mean 500mb?
  • ISP provided modem---which modem is it? another key. 
  • OoS is enabled. (didn't make a difference either way)----qos isn't recommended at speeds >250mbps. 

since install, has a factory reset and clean reinstall (not from backup) ever been done? the rax devices were released before the AX spec was finalized. They means they got a few updates from release. And sometimes they needed a factory reset to clear out old/band settings after firmware changed. If you haven't, I'd start with that.