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Forum Discussion

Richandi's avatar
Richandi
Aspirant
Aug 02, 2020

RAX50 Internet LED is red

I have a Nighthawk router, AX5400 6-Stream ("RAX50").  The Internet LED light is red, even though I have internet service.  (We are connected through a cable modem provided by the ISP.)  Could someon...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Aug 05, 2020

Hi Richandi, 

 

May you factory reset the router and run through the setup assistant again.


Christian 

Richandi's avatar
Richandi
Aspirant
Aug 07, 2020

Thanks, Christian.  I may try that -- although, because I have internet service (even though the LED is red), I don't want to do anything that will mess it up!  

  • CallPaul's avatar
    CallPaul
    Apprentice
    Aug 08, 2020

    I have a RAX50 with the same exact thing. Internet LED is red and I have internet access.

    i just rebooted it and it's been fine. 

    • ddd345's avatar
      ddd345
      Guide
      Sep 10, 2020

      This is actually for the RAX50 which is not in the drop down list.  Same issue as others in this thread.  Firmware upgraded (Firmware Version V1.0.2.66_2.0.42) and router rebooted numerous times.  LED for internet shows red but otherwise everything is working as expected.  Brand new router was installed yesterday.

      • sjunet's avatar
        sjunet
        Aspirant
        Sep 14, 2020

        Same thing here, brand new router install, have a red light, internet is working fine.