RAX50 Issues & Lost Connection

---

adgembr wrote:
I purchased the Nighthawk AX5400 (RAX50) router a while ago. Have no complaints 95% of the time. Speed and coverage is excellent. However, every month or so I have issues with my devices losing connection. Everytime its "solved" by unplugging both the stock ISP provided modem and the new router for about 10 seconds and then we're back in buisness.

What is that ISP provided modem?

What firmware version do you have on the RAX50?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Nighthawk Routers with WiFi 6 (AX) - NETGEAR Communities

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

You may have done this already. I can't tell from your message.

I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.