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Forum Discussion

rpmurph8300's avatar
rpmurph8300
Apprentice
Jul 21, 2020

RAX50 Latest Firmware Not Available On Web/GUI Update Doesnt't Work

For some reason RAX50 doesnt show up in the model list for this post.     RAX50 GUI shows latest firmware is 1.0.2.32. Whats on the Netgear site is 1.0.2.30 (Hot Fix) and it says beta in the title...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jul 22, 2020

Hello rpmurph8300,

 

Thanks for your feedback, I'll have it forwarded to the necessary teams. Firmware v1.0.2.32 should be up on the support site soon.

 

Regards,

Christian 

rpmurph8300's avatar
rpmurph8300
Apprentice
Aug 24, 2020

Hi Christian,

 

Looks like the same issue with the latest firmware. Can you assit with get this resolved? There's a GUI Langauge error that appears when trying to update from the GUI so it has to be uploaded manually. Thank you.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Aug 28, 2020

    Hi rpmurph8300, 

     

    Thanks for bringing this up. I'll have it forwarded to the team. 


    Regards,

    Christian

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Sep 03, 2020

    Hi rpmurph8300, 

     

    I got a few questions when you get a chance: 

     

    1. What language user applied on GUI?

    2. The original FW version and target upgrade FW version?

    3. Steps he took to reproduce issue?

     

    Thanks,

    Christian 

    • rpmurph8300's avatar
      rpmurph8300
      Apprentice
      Jan 17, 2021

      Does anyone know when the latest firmware 1.0.2.82 will be uploaded to the Netgear support site?