NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Rax50 Manage Connected Devices
Hello Netgear Community, I have a Rax50 router which I recently rebooted due to some connectivity issues (not a factory reset). After the reboot all my settings were gone as if I did a factory rese...
If you press the home button in the upper left hand corner of the nighthawk app, does it list the device as RAX50 (Connected Locally)?
If the device partially lost configs and the app is trying to do a remote connection, it will likely fail until the router gets a full factory reset either via the reset button being pushed for around 15 seconds, or the factory reset via the advanced menu, though a local connection is likely to work.
If it still does not work, then you may need to do a proper factory reset, since it is not normal behavior for config settings to be lost, and as such, is likely indication of some corrupt NVRAM data (A proper factory reset clear it and loads it with defaults).
Netgear has set up a community forum specifically for the Smart Parental Controls/Circle product. Most of the people who watch that forum are more likely to have experience with Smart Parental Controls and Circle. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/NETGEAR-Smart-Home-Parental/bd-p/en-home-smart-parental-controls
https://www.netgear.com/home/services/smart-parental-controls/
Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed or loss of configuration.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-router
Please use this link to the main forum product list to review and choose where to make your posts.
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear
https://kb.netgear.com/000063796/What-countries-is-NETGEAR-Smart-Parental-Controls-available-in?language=en_US
Thank you.
Hello Furry,
Thank you for yur response but I am not looking to sign up for Parental Controls. I would like to be able to turn on/off access to wifi through my router. I was able to do this prior to the reboot. After the reboot, my only option is to sign up for Parental Control which I do not want.