NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX50 started dropping connection recently
Hi, Nothing has changed with my Cox modem or set up. But recently my Netgear router has begun losing connection. The 2.4 and 5g lights on the router will go out and devices can't connect to it. I...
First off, you're in a double nat as that modem is a modem/router combo device.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode
Thank you for the reply. Let me say first, I am no expert in this area. I do realize I have a double router. Here is my thinking when I did this set-up, and maybe I was wrong. Internet comes into my house behind my home theater set-up and I needed more ethernet ports than the Cox modem had. So correct me if I'm wrong, but I was faced with a choice of simply getting a switch/port that could handle all the devices I need hardwired, or get a router like the Netgear I have. I choose the router because I have about 5 or 6 additional devices that are wireless. A PC on the second floor of the house, a Roku, a printer, several Alexa's and several phones. If you think the Cox modem can handle all that, then I can do away with the router all together and just get a switch with ethernet ports. Both the routers have a single band, no more 2.4 and 5. But if the Cox can handle it, I'll just go with that. But I was puzzled by the sudden spotty performance of the netgear.
Thanks again.
I'd put the netgear in AP mode then
Also, make sure to separate out the wireless channels so they aren't interfering with each other. Might fix the spotty connections
Forgive me if I'm being redundant, but AP mode will disable the wifi functionality and the netgear will just be a switch with ethernet ports? Do you think the Cox panoramic gateway modem/router can handle everything? I have gigablast speed. Of course I don't get 1gb download speeds but it's the best service they have. The Cox modem combines 2.4 and 5g bands so it's just one wireless channel. Is setting the netgear to AP mode easy to do. Again, forgive me as I'm not very technical.
Thank you.
AP mode disables some features but not the wireless or the ethernet ports. More features like QoS, traffic monitoring, etc