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Forum Discussion
RAX50 unstable after wireless config changes
I picked up the RAX50 a week ago and have been using it in Access Point Mode (5GHZ only, 2.4 turned off). It appears to work fine until I make some type of wireless change like: - a channel change ...
Hi Dan32,
Have you had moment to contact our support team regarding your issues?
https://www.netgear.com/support/default.aspx
Christian
Too late, it went back to Best Buy for a refund and I put my old dependable AC router as an access point (non-Netgear) back in service. I'm not interested in spending any more time tinkering with a premium >$300 CAD router that should just work out of the box.
I also have an R7800 (main) and R6250 (AP) servicing a 2nd network and those have been rock solid and never need attention either so I'm dissappointed that the RAX50 did not live up to the same reputation.
I'm still open to trying AX again in a few months if there's a new hardware revision out or any evidence of probable fixes listed in future firmware updates.
I am having the same issues with my new RAX50. Wifi connections are up, but loss of internet to some or all suddenly occurs. Opened a case with Netgear and the technician walked me through the process of resetting configs to default, at which point everything was working (a process I've now done 3-4 times). Once i changed SSID and plugged in my extender (EX8000) same symptoms occurred. Netgear tech said he'd call me back...silence.
I did call my ISP and they will be coming on Thursday to replace my modem and perform line tests even though i don't think this is the problem. I now have my original ISP provided router plugged back in with no issues.
I'll be meeting Dan at Best Buy in the returns department if i can't figure this out by the weekend.