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Forum Discussion

Sgfrogger's avatar
Sgfrogger
Follower
Feb 12, 2021

RAX50

Why doesn't NetGear show up on my IPad and phone as being my WiFi? It was there at one time then disappeared 

2 Replies

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello Sgfrogger,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian

  • > Why doesn't NetGear show up on my IPad and phone as being my WiFi?
    > [...]

     

       Visit http://netgear.com/support , put in your model number, and look
    for Documentation.  Get the User Manual (at least).  Read.  Look for the
    LED descriptions and "Troubleshoot".  Pay particular attention to the
    "WiFi LED" (formerly known as the "WiFi On/Off button with LED", until
    some sub-genius "improved" the manuals).  Did you press it?  Further
    reading might not hurt, either.