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Forum Discussion

ROEHL's avatar
ROEHL
Aspirant
Sep 24, 2020

RAX50S router does not recognize an external hard disk connected to the USB3.0 port

Newly bought RAX50 Nighthawk AX5400 router (router firmware: 1.0.2.66) does not recognize an external hard disk connected to the USB3.0 port. External hard disk is a USB3.0 WD (Western Digital) 6TB "...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Sep 25, 2020

Hello ROEHL,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

http://www.netgear.com/support/contact.aspx

 

Christian