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Forum Discussion
RAX50S router does not recognize an external hard disk connected to the USB3.0 port
Newly bought RAX50 Nighthawk AX5400 router (router firmware: 1.0.2.66) does not recognize an external hard disk connected to the USB3.0 port. External hard disk is a USB3.0 WD (Western Digital) 6TB "...
Hello ROEHL,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
http://www.netgear.com/support/contact.aspx
Christian
Thanks Cristian. I've already contacted the Support Team and is currently tracked under this case #: 43440389
We've tried resolving it on-line but unfortunately it did not resolve the issue. Hopefully, they could give me a fix soon.