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Forum Discussion
Solved
RAX54S-100NAS
I bought a refurbished router off Amazon, it was factory sealed in the box. I cannot register it because the serial number is already registered to another account.
Stuff bought on Amazon has had problems in the past, especially on the "Already registered" front.
Not sure what "refurbished" means. Could mean second hand. Netgear may then deny any responsibility.
Try this place for help in setting it up. What problems do you have?
If possible, avoid using a mobile app to do the job.
Visit the support pages:
Support | NETGEAR
Feed in your model number and check the documentation for your hardware.
Look for the model number on the label on the device.
That page will also have any software, firmware and drivers for your device, if they exist.
Begin with the Quick Start/Installation Guide.
Check the section in the manual Manually set up the Internet connection
There may also be some helpful videos on what to do.
You may have done that already. I can't tell from your message.
I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.
You have to contact NETGEAR about that.