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Forum Discussion
RAX70 Blocking Roku Channel
Nighthawk Tri-Band AX8 RAX70 Firmware V1.0.12.114 After a lot of troubleshooting with Roku community, and our ISP Spectrum Internet stating they don't block apps or websites, it seems our RAX70 i...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
I would power OFF the ISP modem for 1 minute. Factory reset the router and power it off. Power ON the ISP modem and let it sync. Then power ON the router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 10 seconds then release.
Be sure to not enable Armor or Smart parental controls.
Also wanted to add that DNS are set to 8.8.8.8., 8.8.4.4., and 1.1.1.1. after the Factory Reset. We performed a DNS flush and everything has been rebooted.
We can play videos on the Roku Channel if we connect Windows 10 laptop, or Roku TV, directly to the modem with an ethernet cable. ISP isn't blocking and the issue isn't with the modem.
As stated, Roku Channel was working just fine until about a month ago, which is around when we updated the RAX70 firmware. We can find no router settings that are causing the block, so it's most likely the firmware.
How can we get earlier versions of the firmware and roll it back manually on the router to check this?