NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
RAX70 on Vodafone full fibre
Hi everyone, I have had Netgear routers before and they were great, so having paid for the 910Mbit Fibre to Property Vodafone package, I ordered a Netgear AX6600 6E router, specifically for the W...
MarkETGP wrote:
The fibre was installed last Thursday and I connected the Vodafone router to the POS wall unit. Everything is fine, moderate capability and reasonable speeds around 580Mbit down, 135Mbit up.
So, I connected the AX6600 via the Nighthawk app, as directed by Netgear - nothing.
What layout did you end up with after that?
Did you remove the Vodafone router and replace it with the RAX70?
Hi,
To be honest, I have a business to run and in total so far, I have spent about 8fruitless hours trying to get these AX6600 routers to work. They simply aren't connecting to the internet either direct or through a working Vodafone router, so I'm ready to give up.
I did try Netgear Support again yesterday - was asked to hold a minute whilst I was directed to the correct support technicians, but after over an hour of listening to hold music, my phone battery died. I haven't recerived the promised call back and can't get through to support this morning, so I'm not terribly impressed tbh.
MarkETGP wrote:
Hi,
To be honest, I have a business to run and in total so far, I have spent about 8fruitless hours trying to get these AX6...
Me too, but if you can't answer a few basic questions then you probably should return this thing and get your money back. This place is made up of unpaid volunteers who have seen a lot of questions rushing by, so they know where to look for problems, and what questions to ask.
There are just too many variables in there that Netgear's support people aren't likely to have encountered them all, especially when t comes to Vodafone.
Did you find time to try this?
Indeed I have.
I have tried connecting the Netgear AX6600 via the working Vodafone router, as directed by the Nighthawk app. I can connect to the router, but it has no internet.
I have connected the router directly to the internal fibre POS box. Again, the router fires up its wifi, but no internet.
I connected a laptop via ethernet, used routerlogin.net and also the direct IP address, but again, even when inserting the ISP user and password - as instructed by Netgear support. The wifi connection is fine, but no internet.
Without a working internet connection, I can't update the firmware from v1.0.3.92 to the latest v1.0.13.128, but I wouldn't think this is stopping the router from working. Vodafone support have been helpful in providing me with the user and password, but as the Nighthawk is a third party router, are unable/unwilling to help further. I have been building PC's for over 30yrs and wanted to connect wirelessly to my 'work at home' PC using the wifi 6 beam forming - hence the Nighthawk purchase. But is neither Netgear or Vodafone can resolve the non-connection, then I will reluctantly need to buy an alterative router that will work.