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Forum Discussion
gs455
Feb 16, 2020Aspirant
RAX75 5G WiFi keeps loosing internet connection
I have RAX75 which is Costco version of RAX80. It of-course has latest firmware. Everytime my laptops or desktops at home wake up from sleep, they connect back to 5G network successfully but in ...
plemans
Feb 17, 2020Guru - Experienced User
What modem are you connected to?
Have you did a reset/reinstall? The RAX devices are new and the firmware had significant changes since release. If you bought it new and upgraded to the latest firmware, the settings might not transfer over properly because of the changes. Try a factory reset-manual re-installi f you haven't.
gs455
Feb 17, 2020Aspirant
Thanks - I would rather invest time in getting a different router vs. randomly deubgging for netgear
- plemansFeb 17, 2020Guru - Experienced User
gs455 wrote:Thanks - I would rather invest time in getting a different router vs. randomly deubgging for netgear
All the AX devices are new because the spec is new. Its like the rollout of wireless AC. There was issues with that rollout because vendors release before the spec was finalized. its the same now. routers were rolled out even before the spec was finalized so people had to update firmware. many times the issues are large enough that a factory reset and reinstall is needed. thats not going to change between manufacturers beause they all use the same 3-4 companies for the hardware.
a reset and reinstall isn't debugging. Its basic firmware updating. Just like when your PC updates and needs to reboot.
but if you choose to buy a different router, thats your choice. I sure won't stop you. Good luck with your next AX purchase.
- gs455Feb 17, 2020Aspirant
Thanks for the context - I will follow that when I setup new router - first upgrade firmware, reset and then setup my home network.
With all due respect if this is the stanard operating procedure, then why in 2020 firmware upgrade process is not a software which first backs up the config, upgrades the firmware, reboots, resets, uploads the software config. Is that not an obvious thing to do for a consumer router being sold in retatil shops to a consumer? Maybe they are too focused on hiring cheap unskilled product managers..........
- plemansFeb 17, 2020Guru - Experienced User
gs455 wrote:Thanks for the context - I will follow that when I setup new router - first upgrade firmware, reset and then setup my home network.
With all due respect if this is the stanard operating procedure, then why in 2020 firmware upgrade process is not a software which first backs up the config, upgrades the firmware, reboots, resets, uploads the software config. Is that not an obvious thing to do for a consumer router being sold in retatil shops to a consumer? Maybe they are too focused on hiring cheap unskilled product managers..........
Some devices do have a backup firmware so it can load a backup firmware if there's issues. and certain ones are built with better internal parts. But these certain devices tend to be business class where they're willing to pay more. The consumer market has a more narrow profit margin. Its not "focused on hiring cheap unskilled product managers" its the fact that there is much more narrow profit margin in the consumer market.
You can always buy from the business section.