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Forum Discussion
Rax75 5ghz issues
For some reason my computer is not able to do certain tasks when on the 5ghz network, but operates fine when on the 2.4ghz network. This includes launching the epic game store, or playing Destiny 2. ...
You can try downgrading the firmare a version on the router. Factory reset and reinstall manually afterwards.
You can also try disabling ofdma
Alright well I'll try those things. If that doesn't work I'll reach out to customer support and try to them to help.
Don't get your hopes up. I had the same issues. Took multiple calls, 4 hours of hold time, and no solution. They'll walk you through disabling various features, rebooting, factory reset, etc. It's a software issue for which they don't have a fix. I'm waiting for my RMA device, but I am already planning to go to Costco next weekend to return it. Hopefully my replacement ASUS router arrives by then.
May I ask how long you have had your unit? I unfortunately have had mine longer than the return policy allows. But I am wondering if they still would accept it. Costco is pretty good about that.
I had it for 9 days when it started acting up. About 2 weeks or so at this point, so well within the return policy.
Also, an interesting point: Netgear apparently has a policy that you need to return to store if it's within 15 days of purchase; however, Costco has been OOS for a week. I wonder if they were getting too many coming back for these types of issues...