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Forum Discussion
KnoxVols
May 12, 2020Aspirant
RAX75 Connectivity Issues to Windows Device
I have recently been having connectivity issues with my Windows devices to my Nighthawk AX8 Wifi 6 Router. It worked absolutely perfectly until about a month ago when both my wife and my laptops star...
- May 13, 2020
have you tried rolling back the firmware a version?
you didn't put which you're on so I don't know if you're on the latest 1.0.2.76 or which your on. Look at what version you're on. If yours is older, upgrade the firmware, factory reset and reinstall.
If you're on the latest, then downgrade a version, factory reset, and re-install. And then disabled autoupdates until a newer version comes out.
Also, I'd highly recommend hardwiring into the router for any firmware changes.
plemans
May 13, 2020Guru - Experienced User
have you tried rolling back the firmware a version?
you didn't put which you're on so I don't know if you're on the latest 1.0.2.76 or which your on. Look at what version you're on. If yours is older, upgrade the firmware, factory reset and reinstall.
If you're on the latest, then downgrade a version, factory reset, and re-install. And then disabled autoupdates until a newer version comes out.
Also, I'd highly recommend hardwiring into the router for any firmware changes.
CtrlAltDel2323
May 18, 2020Aspirant
I'd consider rolling back to a few frimware revisions prior. I had similar issues with firmware updates since owning this product, ~7 months. I definitely planned on returning it to Costco but tried a firwmare downgrade first. I disabled auto-firmware update and rolled back to V1.0.1.62_1.0.26 firmware. For the last two weeks it's been steady but I am concerned about the lack of security patches NetGear should be supporting in it. I do see it still get the periodic log file collection of
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however I've been satisfied it's been the most stable since I've owned it. But not 100% satisfied.
- KnoxVolsMay 18, 2020Aspirant
Thank you so much for the reply. I have done the exact same and it has been good in the interim. I hate the fact that I will not receive the necessary security fixes with newer firmware. I am honestly at a loss as to what to do. The router is great and covers my whole house, but I am not sure I am willing to sacrifice security for that.
- plemansMay 18, 2020Guru - Experienced User
I'd wait and watch for a newer version. Reason why is the RAX devices were released before wireless AX spec was officially formalized. This was true for many of the AX devices and not just from netgear. So they've been getting significant firmware updates/changes.
It means that the latest, isn't always the greatest for firmware. A newer one might induce changes that do cause issues. So you roll back until a newer one comes out. The other option you can try is if you're having issues after an update, a factory reset and manual re-install can many times fix those. Reason they happen is the firmware changed enough, an old setting could be causing issues.
- CtrlAltDel2323May 18, 2020Aspirant
Risk versus reward, indeed. Buy a subpar and inexpensive product and we get these results in usability and performance.