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ronrad's avatar
ronrad
Tutor
Jun 03, 2021

RAX75 port forwarding not deleting successfully

NOTE: I chose the closest model it would let me.  I believe this one was actually from costco.   It's an RAX75 AX5700 according to the back of the device.   I had configured port forwarding for 3...
ronrad's avatar
ronrad
Tutor
Jun 03, 2021

Note I typo'd the original post the port I am working with to forward is RDP 3389 not 3398

ronrad's avatar
ronrad
Tutor
Jun 03, 2021

note also that through searches I have found that multiple people have reported the same root issue as far back as 2014 on multiple routers.

 

Here is an example:

 

https://community.netgear.com/t5/General-WiFi-Routers-Non/Cannot-forward-port-3389-for-RDP-purposes/td-p/473744

 

The resolution always seems to be nuclear factory reset. (Which i used twice now and the issue returns within a few hours)

 

I am unable to contact actual customer suport without buying upgraded customer support for a product that is less than six months old.  What a terrible customer experience.

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jun 07, 2021

    Hello ronrad,

     

    I'd like to assist with our support team reaching out to you. May you send me a private message with your email address and serial number.

     

    Thanks,

    Christian 

    • ronrad's avatar
      ronrad
      Tutor
      Jun 08, 2021
      Hi Christian pm being sent.

      Thanks,
      Ron