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Forum Discussion

DF8662's avatar
DF8662
Aspirant
Sep 03, 2020

RAX75 with CM1000 won’t stay connected

Anyone else having stability issues keeping connected between RAX75 and CM1000. I have a XR450 and it stays connected but both a new 7month old and warranty replacement won’t maintain connections.
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Sep 10, 2020

Hi DF8662, 


What firmware version is your RAX75 currently on? 

 

Christian 

DF8662's avatar
DF8662
Aspirant
Sep 10, 2020
Firmware V1.0.3.98_2.1.46.1
  • DF8662's avatar
    DF8662
    Aspirant
    Sep 10, 2020
    Oops I typo’d
    Firmware version is V1.03.98_1.0.46
    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Sep 11, 2020

      Hi DF8662,

       

      Thanks for confirming. Have you had a moment to get in contact with our support team regarding this?

       

      Christian 

      • DF8662's avatar
        DF8662
        Aspirant
        Sep 11, 2020
        I have reached out to support and they told me they would call back. But I have not received any follow up.