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e6k01rs's avatar
e6k01rs
Aspirant
Mar 22, 2021

RAX78 - USB HDD - issue after plugging loosening connection

Hello,

 

I have issue with RAX78.

I'm trying to configurate my 2TB HDD, after initial configuarion FTP etc, I'm loosing connection with interned and later with router inself, 

If I'm working with USB port disconnected - no any issues with connection.

2 Replies

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  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Mar 26, 2021

    Hello,

     

    If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

     

    https://www.netgear.com/support/contact.aspx

     

    Christian 

    • e6k01rs's avatar
      e6k01rs
      Aspirant
      Mar 26, 2021

      I'm going to return this router.

      I bought TP-Link - without issues at all with SMB/FTP