NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Ezekiel2517's avatar
Ezekiel2517
Aspirant
May 16, 2021

RAX78 with AX1800 extender parental control problems

I set up my RAX78 about 2 weeks ago with the AX1800 downstairs.  So far they are blazing fast.  Last week I noticed that my RAX78 was updated to have parental controls.  Cool, I thought.  However when I disable my sons ipad on the netgear app it only disables it on one unit.  For example the parental controls do not extend to the AX1800 and he can keep plugging away.  This is bothersome as it is is not only an issue for limiting time, but it also means that the parental controls for content filtering likely wont work if he is one the extender.  This just seems very dumb.   At least before I could disable a device and it killed it on both units.

 

Am I missing something here that links these two units more consistently? 

 

I also notice that every time he connects anew, it creates another device thats listed in the connected devices. 

 

Thanks for you help.

1 Reply

Sort By
  • antinode's avatar
    antinode
    Guru
    May 17, 2021

    > [...] AX1800 extender [...]

     

       "AX1800" is a speed, not a model number.  Look for "Model" on the
    product label.

     

    > [...] my RAX78 was updated to have parental controls. [...]

     

       I know nothing about that feature (pointers to details are welcome),
    but if the MAC address of the client device is involved, then you might
    have two different problems.

     

    > [...] when I disable my sons ipad on the netgear app it only disables
    > it on one unit. [...]

     

          https://kb.netgear.com/24806

     

    > I also notice that every time he connects anew, it creates another
    > device thats listed in the connected devices.

     

          https://support.apple.com/en-us/HT211227


       As explained in that Apple support article, "you can choose to turn
    off the Private Address setting for that particular network."  If the
    (unspecified) extender's SSID is different from the router's SSID(s),
    then you'd need to disable it explicitly.

     

       But, it's not obvious (to me) that you could stop a knowledgeable
    user from re-enabling it.  So, "disable my son[']s ipad" (where "allow"
    is the default) might not be the best approach.  Explicit "enable"
    (where "block" is the default) which would require the device to use a
    particular MAC address (or two) might be more effective.