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Forum Discussion

MikeWWW's avatar
MikeWWW
Aspirant
Sep 05, 2020

RAX80 - Aruba VPN fails

I am having many problems connecting to my company network through this router using Aruba VPN software. When I can get a connection, it is so slow as to be useless.    The problem reproduces on mu...
MikeWWW's avatar
MikeWWW
Aspirant
Sep 11, 2020
I tried that first, but because it appears to be a problem external to their control ie this router, it's not something they can handle. The VPN services thousands of other network users, so if they'd encountered this it would be documented.
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Sep 16, 2020

Hi Mike, 

 

And have you had a moment to contact our support team? If not, please send me a private message with your contact info. I can assist with our support team reaching out.

 

Regards,

Christian 

  • MikeWWW's avatar
    MikeWWW
    Aspirant
    Sep 16, 2020

    No - your support page says that support is only available for the first month or so. My router is now a year old.

    • MikeWWW's avatar
      MikeWWW
      Aspirant
      Oct 12, 2020

      Netgear's support expires after six months. The extended support options for home users are only available to US customers.