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Forum Discussion
JacobYUN
Apr 28, 2020Follower
RAX80 - Cannot find internet connection
ISP : Deutsche Telekom Service name : MagentaZuhause XL mit MagentaTV (with Glass Fiber 250 : Download Max. 250 MBit/s) Router : RAX80 During the initial setup process, the nighthawk app recog...
michaelkenward
Apr 29, 2020Guru - Experienced User
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.